Service > FAQ
Q1. How to place an order?
1) There are 2 ways to place an order from KeepPower Technology.
Contact us by online message, you can leave message at “CONTACT US -> Feedback -> Inquiry”;
2) Contact us by email
Q2. Are your products brand new?
Yes, all of our products are brand new, we never sell second hand items.
With a specialized quality control system, every products have been tested as “verified".
To know how we make an excellent battery/pack, please refer to “About US -> Factory Tour".
Q3. How to custom a battery/pack?
1) Send us your detailed requirements, including
Voltage/Capacity/Charge&Discharge Current/Dimension/Connectors/Artwork....etc;
2) We will give you solution/solutions after estimation;
3) Price, quantity, payment confirmation;
4) Sample approval;
5) Mass production.
Q4. What kind of customization do you accept?
Over 5 years, we pride ourselves on using only the highest quality cells to make lithium battery packs.
Currently we accept customizations of Li-ion battery/pack, Li-polymer battery/pack, Li-prismatic battery/pack and
LiFePo4 battery/pack from small to big dimensions, but only use corresponding cells on sale to make sure every pack manufactured by KeepPower has top quality.